5 Red Flags to Watch for When Taking on a New Client
Avoid clients who don't pay on time. Learn the top 5 red flags to watch for when taking on a new client in Australia. Protect your business with real reviews from Feed4Ward.
As a tradie, you've probably had your fair share of difficult clients. The ones who promise to pay, then drag their feet on payments. Or the ones who waste your time and leave you hanging without ever paying up.
These are the types of clients that can take a toll on your business—delaying projects, causing unnecessary stress, and even hurting your cash flow.
The good news is, you don’t have to wait until the job’s done to find out if your client is going to cause problems. By keeping an eye out for a few key red flags early on, you can protect yourself from the hassle of chasing unpaid invoices and dealing with unreliable clients. Here are five red flags to watch for before you start any new job.
Unclear Payment Terms
You’ve had the conversation. You’ve explained the job, and now it’s time to talk payments. But when the client can’t commit to a clear payment plan, that’s when you need to start worrying.
Clients who avoid committing to payment terms are usually the ones who will delay paying you or even try to avoid paying altogether. If they’re vague about when and how they’ll pay, don’t just brush it off. This can quickly turn into a headache down the road.
A solid agreement should include a clear payment schedule: when the deposit is due, how much each payment will be, and when the final balance will be paid. If a client hesitates to lock this down, trust your gut. Get it in writing and avoid any confusion later. If they can’t commit upfront, it’s a huge warning sign.
Repeatedly Delayed Responses
If a client is constantly slow to respond to your calls or messages before you even start the job, it’s a red flag. Sure, people get busy, but a client who leaves you hanging for days or weeks at a time is likely to be a hassle throughout the project.
These types of clients often drag their feet when it comes to approvals or payments. If they can't make decisions quickly, you could be in for a delay-filled project that messes with your schedule.
You don’t have time to chase down clients who don’t respect your time. If it takes longer than a day or two to get a response from a potential client, that’s a sign you might want to walk away before it gets worse.
Unrealistic Expectations
If a client’s expectations are too good to be true, they usually are. Clients who expect top-tier work for a budget price or demand lightning-fast completion on a massive job are a huge red flag.
These clients often create tension by constantly changing their minds, adding work to the scope, or complaining when things don’t meet their unrealistic demands. What starts as a quick job can easily turn into a project that drags on forever—no matter how much you bend over backwards.
Don’t fall for the “I want this done in two days for half the price” pitch. Set clear, achievable expectations upfront. If a client is pushing for the impossible, it’s time to walk away before you end up stuck in a never-ending nightmare.
History of Non-Payment or Late Payments
This one’s a big one. If a client has a history of non-payment or consistently pays late, you need to think twice before agreeing to work with them.
It’s always a good idea to do your homework before agreeing to a job. Check with other tradies or use platforms like Feed4Ward to see what kind of payment history the client has. If they’ve got a reputation for dragging their feet on payments, don’t waste your time.
Clients who don’t pay on time will hold up your cash flow, cause financial stress, and lead to a whole lot of unnecessary chasing. It’s always better to avoid those clients from the start than deal with them later.
Too Much Pressure to Start Quickly
If a client is rushing you to get started immediately without giving you time to review the full project, something’s off. A sense of urgency can be a tactic to avoid a proper agreement or to rush through important details.
Clients who push to start right away are often trying to get you to overlook key details like payment terms or project scope. They may want to pressure you into starting without locking down the finer points so they can pull a fast one later.
If they’re too eager to get you to start immediately, take a step back. Make sure everything is clear and in writing before agreeing to jump in.
How to Protect Yourself from Problem Clients
Now that you know the red flags to look out for, it’s time to talk about how to protect yourself. The best way to avoid bad clients is to do your homework before you commit to anything.
Check reviews: Platforms like Feed4Ward allow you to see real feedback from other tradies about a client’s payment history, communication, and overall reliability.
Set clear terms: Always establish payment terms upfront, and get everything in writing to avoid confusion later.
Trust your instincts: If something feels off, it probably is. Don’t ignore those gut feelings.
Walk away when necessary: Not every job is worth taking on, and sometimes the best choice is to simply say no.
Conclusion
Working with the wrong clients can drain your time, energy, and cash flow. By keeping an eye out for these red flags and doing your research, you can avoid the stress of chasing late payments and dealing with difficult clients. Feed4Ward can help you take the guesswork out of choosing clients by providing honest, real reviews from other tradespeople.
The next time a potential client comes your way, make sure to take a step back and check for any warning signs. It’s better to turn down a bad client upfront than deal with the fallout later.