At Turf Tech, we know you have questions about how our services work, payment options, and scheduling. To make your experience seamless, we’ve compiled answers to some of our most frequently asked questions.
How Do I Pay?
Paying for your Turf Tech services is simple and convenient. When you join our community, you will receive an email invitation from our team, including login information to access our client portal.
We also accept payments:
-
Over the phone during office hours
-
By approved checks
Whether you prefer online payments or speaking with a team member, we make sure the process is quick and secure.
Office Hours
Have a question or need support? Our office is open:
Monday – Friday: 8:30 a.m. – 5:00 p.m.
Saturday & Sunday: Closed
During office hours, our team is ready to assist you with payments, scheduling, or any other inquiries.
Field Hours
Our crews work hard to keep your property looking its best. Depending on the service, hours vary:
-
Landscaping, mowing, and junk removal crews: During the growing season, work may begin as early as 7 a.m. and continue as late as 9 p.m. to meet customer demands.
-
Snow Management Team: Operates 24/7 during snow and ice events unless conditions are unsafe.
Outside of office hours, you can reach us via:
-
Text: (502) 882-7072
-
Email: [email protected]
Rain or Equipment Delays
Weather and equipment can sometimes cause delays. Here’s how we handle them:
-
The first scheduled job missed due to rain or equipment issues is the first to be completed once crews are available.
-
Jobs are completed in order until the schedule is up to date.
-
One-time mowing appointments may be canceled and landscaping jobs rescheduled.
-
Recurring and contracted customer jobs take priority.
This ensures that all services remain fair, organized, and completed as efficiently as possible.
Still Have Questions?
If you don’t see your question answered here, we’re always happy to help. Reach out to us via:
-
Phone: (502) 882-7072
-
Email: [email protected]
-
Contact Form: Available on our website
At Turf Tech, our goal is to make lawn care and property maintenance easy, reliable, and stress-free for every customer.